TRC receives 8,267 complaints during 2023

Amman: Telecommunications Regulatory Commission (TRC) received 8,267 complaints related to telecommunication and postal services, with a processing rate of 94.7%.

According to TRC telecommunications and postal sector indicators for 2023, a total of 5,704 complaints were received on Internet services, while the number of grievances on cellular services hit 2,408.

Additionally, a total of 105 complaints about fixed-line services were submitted to TRC, while 50 others were related to postal services.

TRC receives complaints and follows them up via toll-free number designated for complaints (117000), or e-mail (COMPLAINTSandENQUIRIES@TRC.GOV.JO), the commission’s Facebook page, “X” platform, and its website directly linked to the automated system to receive and follow up on complaints or attend in person.

Source: Jordan News Agency